Privacy Policy

Information we may collect

To provide an online casino service, LeoVegas Casino may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected will depend on the services you use, the checks that apply to your activity and the choices you make when interacting with the website. We seek to collect information that is relevant to these purposes and avoid collecting information that is not reasonably required.

Account and contact information

When you create or use an account, we may receive details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also record communications with customer support, requests you make, information submitted through forms and details about your use of responsible gambling tools or account settings where relevant.

Identity and verification information

We may request documents or other information to confirm your identity, age, location or eligibility to use the service. This can include identity documents, proof of address, photographs or information needed for verification checks. Such checks help protect accounts, prevent misuse and support the operation of a safe and compliant gambling service.

Payments and transactions

We may record deposits, withdrawals, wagers, winnings, bonuses where applicable, payment methods, transaction references and related account activity. Payment providers may process payment information under their own privacy notices. We may receive enough information to confirm and manage a transaction, but payment details may be handled directly by the relevant provider.

Technical, device and usage information

When you visit the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times and interactions with website features. We may also use cookies and similar technologies to remember preferences, maintain sessions, understand website performance and support security.

Sharing, security and retention

We may share relevant information with carefully selected service providers that help operate the website and casino service. These providers may support hosting, technology, payment processing, identity verification, fraud prevention, customer support, communications, analytics, security and professional services. They should only handle information for appropriate purposes and according to applicable arrangements or instructions.

Information may also be disclosed where reasonably necessary to protect players, prevent unlawful or harmful activity, investigate suspected fraud or breaches of terms, comply with a lawful request, or establish and protect legal rights. If business operations change, information may be transferred as part of a permitted business or service transition, subject to applicable privacy requirements.

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, alteration, disclosure or misuse. These measures may include access controls, account security procedures, monitoring, encryption or other safeguards appropriate to the type of information and the risks involved. No online service can guarantee complete security, so you should keep your login details confidential and contact support promptly if you suspect unauthorised account activity.

Information may be processed or stored in Australia or another location where our service providers operate. Where information is handled across borders, appropriate safeguards should be applied as required by relevant privacy obligations. Different providers may have their own privacy practices, and you should review their notices where they apply directly to your interaction with them.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification and security records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Children and age requirements

The gambling service is intended for adults who meet the applicable age and eligibility requirements. We do not knowingly seek to provide gambling services to children. If you believe a child has provided personal information or accessed the service, please contact us so the matter can be reviewed and appropriate steps can be considered.