Betting Rules

These Betting Rules explain the general conditions that apply when using the betting and gaming services available through LeoVegas Casino. They are intended to help players understand how bets are placed, recorded, settled and reviewed. Please read these rules together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information before using the website or any related service.

LeoVegas Casino operates under a Malta Gaming Authority licence (MGA/CRP/237/2013), alongside licences from the UK Gambling Commission (39198), the Alderney Gambling Control Commission, and regulatory approvals in Ontario, Denmark, and Sweden.

General betting conditions

By opening, accessing or using an account with LeoVegas Casino, you agree to follow these Betting Rules and any other terms displayed on the website. These rules apply to all eligible bets, games and related services made available to you. Additional rules may apply to a particular game, promotion, market, feature or payment method. Where specific game rules or event rules apply, those rules should be read before you place a bet.

You must use the website only for lawful purposes and only in accordance with the requirements that apply to online gambling in your location. Access may be restricted where gambling services are not permitted or where the operator cannot provide services to you. You are responsible for checking that you are legally allowed to use the service before creating an account, depositing funds or placing a bet.

You must provide accurate, current and complete information when registering and whenever information is requested. An account must be used only by the person to whom it belongs. You must keep your login details secure and must not allow another person to access or use your account. Bets placed through your account may be treated as having been placed by you unless you notify the operator promptly of suspected unauthorised access.

You must meet all applicable age, identity and location requirements before using the service.
You must not use another person's account, payment method or personal details without proper authorisation.
You must not place bets on behalf of another person or allow another person to control your betting activity.
You must not attempt to interfere with the website, games, systems, account controls or security measures.
You must not use automated tools, software, bots or other methods that provide an unfair advantage unless expressly permitted.
You should review the stake, selection, odds and any applicable conditions before confirming a bet.

The operator may carry out identity, age, payment, account and security checks. These checks may take place when an account is opened, before certain transactions are processed, during account use or when activity requires further review. You may be asked to provide documents or information. If requested information is not supplied, or cannot be verified, access to some or all services may be limited while the review is completed.

Placing and confirming bets

A bet is generally submitted when you select the relevant option, enter the stake and confirm the transaction through the available betting interface. Before confirmation, check that the details shown are correct. This may include the game, market, selection, stake, odds, potential return and any other applicable conditions. Once accepted and recorded by the system, a bet will normally be binding and cannot be changed or cancelled unless the applicable rules allow it.

A bet may be rejected, cancelled or placed on hold if there is an error, a technical issue, insufficient available balance, a failed payment, a breach of the rules or a requirement for additional verification. A displayed price, balance, result or return may also be corrected where it is affected by an obvious error or system fault. If a bet is cancelled or voided, the treatment of the stake will depend on the relevant game or market rules.

Bets and account records

You should check your account history after placing a bet and report any apparent error as soon as possible. Account records, transaction records, game records and system information may be used to confirm whether a bet was submitted, accepted, settled or amended. The operator may rely on its records when reviewing a query, subject to applicable law and any required investigation.

Game-specific rules

Each casino game may have its own instructions, winning combinations, return calculations, feature conditions and settlement process. Some games may involve random outcomes, while others may include decisions, rounds, bonus features or progressive elements. You should read the rules displayed for the individual game before playing. If a game's rules differ from these general rules, the game-specific rules will generally apply to that game.

Unless a game or promotion clearly states otherwise, outcomes are determined by the applicable game system and cannot be altered by a player, customer service representative or other user. Past results do not guarantee future results. A winning result is not evidence that a future bet will win, and a losing result does not make a future win more likely.

Results, settlement and payments

Bets are settled using the result and settlement method applicable to the relevant game, market or event. A result may be confirmed using official information, the game's recorded outcome or another reliable source specified in the applicable rules. If information is delayed, corrected or unavailable, settlement may be postponed until the result can be reasonably confirmed.

Any return shown in the betting interface is subject to the applicable rules, account checks and any terms connected with the bet. A displayed balance is not necessarily a final entitlement if a transaction is pending, reversed, corrected or under review. You should not treat an amount as available for withdrawal until it is shown as available in your account.

Deposits and withdrawals must be made using payment methods that are permitted for your account and, where required, registered in your name. The operator may decline, delay or review a transaction to comply with legal obligations, security procedures, responsible gambling controls or payment-provider requirements. Additional verification may be required before funds can be released.

Do not deposit more than you can afford to lose.
Do not use borrowed money, money needed for essential expenses or funds belonging to another person.
Check transaction details before confirming a deposit or withdrawal request.
Keep records of your account activity and contact the operator promptly if a transaction appears incorrect.
Allow any required security, identity or payment review to be completed before requesting further assistance.

Where an account has received funds or credits in error, the operator may correct the balance or recover the relevant amount in accordance with the applicable terms. If a technical or administrative error affects a bet or settlement, the operator may take reasonable steps to correct the error and restore the position that should have applied.

Account conduct, disputes and responsible gambling

You must not misuse the service, manipulate a game, exploit a vulnerability, conceal relevant information or engage in conduct that may be fraudulent, unlawful or harmful to the integrity of the platform. Activity may be monitored for security, compliance, fraud prevention and responsible gambling purposes. Where concerns arise, access to an account or particular features may be suspended or restricted while the matter is reviewed.

If you believe a bet, result, transaction or account record is incorrect, raise the issue through the available customer support channel and provide enough information for the matter to be investigated. This may include the date, game or market, stake, transaction reference and a description of the concern. Do not provide passwords or other sensitive security information unless it is requested through an approved and secure process.

Complaints are reviewed according to the operator's procedures and applicable requirements. The review may include account records, system logs, game data, payment information and communications relevant to the issue. You should keep copies of important correspondence. If a matter cannot be resolved through the initial review, further escalation options may be available under the applicable terms or legal framework.

Play within your limits

Gambling should be treated as entertainment, not as a way to earn income or solve financial problems. Set a budget and time limit before you play, and stop when that limit is reached. Never chase losses, increase stakes to recover money or gamble when upset, tired or under the influence of alcohol or other substances.

Decide in advance how much money and time you can spend.
Use available account controls, limits, breaks or self-exclusion options if gambling is becoming difficult to manage.
Take regular breaks and avoid gambling as a response to stress or financial pressure.
Speak with someone you trust if gambling is affecting your wellbeing, relationships, work or finances.
Seek independent support from an appropriate Australian gambling-help service if you are concerned about your gambling.

These Betting Rules are general information and do not replace the full terms that apply to your account or a particular service. Rules may be updated from time to time, so you should review the current version before placing bets. By continuing to use the service after an update, you may be agreeing to the revised rules to the extent permitted by law.